Administrator: Client Services
Cape Town, Western Cape, South Africa
Job Description
Business unit, Department, Reporting
Business Unit Operate
Department Service Management - Quality
Job grade OP1
Core Description
To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. Incumbent of this role will be responsible for administrative processes and tasks within the IT Change Management process/function.
Key Deliverables / Primary Functions
- Compile and Distribute Reports to SIM's and the Client
- Interface with Process Owners and technical support teams
- Perform Analysis of Data used for Customer reporting
- Monitor Process Activities in the environment
- Escalate Inconsistencies in CMDB to relevant support teams
- Review and Audit Data Integrity of the CMDB
- Ensure all changes flow through the Change Management Process
- Chair the Change Advisory Board (CAB) Meetings
- Ensure that the process between the Configuration and Change Management is adhered to.
- Confirm change implementation and verify success of change implemented.
ITIL Service Management
Microsoft Office
Communication
Data Management
Customer Service
Core Behavioural Competencies
Job Match
Creating & Innovating
Delivering Results & Meeting customer expectations
Persuading and Influencing
Working with people
Writing and Reporting
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years exp or more in a similar position, within a complex IT change management environment
Certifications
ITIL 4 Foundation preferred
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0
Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1615610
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned