Job Description

The Administrator: Bookings is responsible for the way customers and visitors experience support. They are the first point of contact for customer support, customer enthusiasm and customer loyalty and represent the brand. The Administrator: Bookings is the competent contact person for customers and visitors, supports and relieves the Service Advisor to ensure efficient customer support, and executing the correct processes right from the start.

Position Overview

Specific Role Responsibilities

Operational:

Responsible for scheduling service and repair workshop appointments (workshop planning, collect-and-deliver service); accepting orders. Talking to customers on the phone re scheduling of required services and or Ensure maximum hours are loaded for the workshop per Calculate technicians' hours booked hours sold and report excessive lost hours to Technician and Manager by keeping record of workshop staff on leave, sick and on training. Prepare job cards timeously and correctly and ensure customer data is updated and correct on operating Use drive operating system to update customer details, check for campaigns. Ensure that parts orders are captures on Resolve operating Offer pre-diagnoses to customer, i.e., Rattles, intermittent faults, squeaks, gearbox and air-con repairs

Customer focus:

Receiving, greeting and assisting visitors/customers. Answering phone line within 3 Identifying customer requests, in particular the extent of work required, scheduling, customer mobility, additional work with the aim of professionally scheduling appointments and creating the basis for optimum order Inquiring about the reason for the customer's visit with the aim of identifying the specific need and providing suitable assistance. Asking for the following information: personal data, availability, current vehicle, current concern, desired service or Ensure customer service (newspapers, music, videos, coffee, etc.) in clean and neat service reception Observing operations relevant to the customer with the aim of better handling customer requests without compromising reliability and The booking clerk has the necessary role of conveying information that promotes communication and information between customers, the service area and the sales area. This requires accurately assimilating and imparting Accepting customer complaints amicably and forwarding them to the appropriate

Qualifications and Experience

Grade 12 / Matric (essential)

Skills and Personal Attributes

Basic technical understanding & Basic mathematical knowledge (numeracy). Oral communication Skills Administration skills Written communication skills People / customer interaction skills Diplomacy / resilience / dealing with pressure. Problem resolution / decision-making. Team working Skills PC Skills * Customer focus