Job Description

Experiencing together a unique human adventure
Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
General Office Operations work is focused on supporting the entire organization as first point of contact for inbound telephone inquiries and office visitors/guests.

To persuasively communicate a powerful message to all Virbac customers by creating a positive "Virbac Experience" that makes everyone feel like a VIP, ensuring that an accurate image of Virbac is presented at all times and demonstrating an exceptional business etiquette service to all which leaves a positive lasting impression on everyone
Responsibilities
Reception and Switchboard operationsKeep the reception area and reception desk neat, safe and tidy and ensure answering phone timeously and taking messages when required Be professional, polite and courteous to customers and offer refreshments and give orders through to service team Ensure safety induction is done for all visitors and all new staff Promptly phone staff members when guest(s) arrive for an appointment - offering a seat while they wait. Ensure that no visitors walk through the company unattended as all visitors are to be accompanied by a Virbac employee Always be aware of who is coming and going through the company doors for security purposes; report any suspicious behavior to the Line Manager

Expected resultsProfessionally operated switchboard and a positive welcoming image of the company portrayed

Non-Inventory OrdersNon-Inventory Orders are to be processed on MOVEX when required within a reasonable time frame. Non-Inventory Orders to be created as required e.g. water and stationary Non-Inventory orders created for quotes R30 000 to be captured onto the finance control sheet When invoices are received make sure that all the required information is on the invoice, if not contact the relevant person and get an updated invoice. Get the correct account number and departmental code for the invoice so that it can be allocated correctly Ensure all relevant documents are approved and filed accordingly Ensure that details are accurately captured, i.e the rand value, account number and employee number on the order

is the same as on the invoice and in the system.Ensure that all orders are processed by close of day and forwarded to Finance by 12h00 every Wednesday Escalate all queries to Line Manager / Finance. Ensuring all relevant orders are captured against the correct BUM budget spreadsheets

Expected resultsAccurately and timeously processed non-inventory orders on MOVEX

General AdministrationUpdate, maintain and distribute internal sales & cell phone lists as required Ensure filing is done once a week Respond to email communication timeously Upload notices on the canteen monitor when required Liaise with manager regarding new staff and ensure name badges and business cards are ordered Display relevant communication on the canteen monitor and printed copies to be given to service team to be put on the notice boards as required. Order stationery from relevant departments that fall under the Admin Support Manager and ensure delivery notes are signed as confirmation Process and pack the promotional delivery notes as required Respond to all communication in a timely manner.

Expected resultsAccurate and timeously processed administrative duties

Requirements (Qualifications and Experience)Matric Admin related qualification (NQF Level 5) 2 years in an administrative role 1 year experience as a switchboard operator will be beneficial

Skills
Advanced Telephone Etiquette & Reception Skills
Communication Skills
Customer Skills
Computer Literacy
Literacy and Numeracy
Proficiency in English
Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.
Joining Virbac means joining dynamic teams ambitious for success.
Add Your Talent to Ours!