Job Description

Job Profile:

To provide administration services to ensure that all customer related duties are performed timeously by maintaining customer relations and exceeding customer requirements and expectations. Assist Admin Officer (Operational) with delivery of laboratory and office items as required.

Key Performance Areas:

Administrative duties

Compile routine quotations for samples/instruments as requested by CTS line management/supervisor and ensure that all quotes are correct and reported clearly before issuing. Issue quotations to customers for the indicated categories of customer requests. Process invoices daily from completion of job/ tasks reports for Internal/External cost recovery and send for CTS management ratification. Prepare weekly spreadsheets of job registered, invoicing done against lab reports received and complaints received from customers. Responsible for initiating workflows for ordering stationery, procurement (workflow internal and external) for CTS and ensure compliance with Necsa financial policies and procedures. Maintain and update the asset register for all CTS assets. Purchase list spreadsheet and initiate purchase orders workflows and filing. Purchase orders details timeously captured on Purchase List spreadsheet. Administer and liaise with customers pertaining completion of customer/suppliers registration, customer queries, purchase orders and payments details timeously captured on provided forms and spreadsheets. Assemble assigned customer orders and place product and records in specific storage/designated areas including filling of customers services records. Occasional delivery of laboratory and office items to destinations between different departmental facilities and to other businesses on demand basis (e.g. collection of contractual customers items) Assist with transportation of customer instruments and collection of completed job cards for invoicing purposes. Occasional collection and receiving of procured items from Receiving Depot, consumables and stationery from Y-M store as well as delivering and collecting laundry at P2400 on occasional basis as directed. Registration of potential customers on CRM system and send to CRM section head/or designate for review and acceptance, before sending to customer for upfront payments and submission of jobs. Packaging of goods for dispatch and inventory items (including office records to the archiving centre), inspect/ prepare and operate a delivery vehicle and its cleanliness.

OHS, QMS & Compliance Aspects

Undertake all prescribed statutory and competence training. Conduct BBS activities (observer and observed) as contracted by section head.

Human Capital

Ensure annual personal performance contracting and evaluations are completed timeously. Keep his/her professional certification / SHEQ requirements (e.g. Chemical worker) up to date. Participate in Recognition of Prior Learning programme. Complete documents for write-off or relocation of assets.

JOB REQUIREMENTS

KEY KNOWLEDGE & SKILLS

Customer Relations Management Computer skills to compile Word Documents, Excel Spreadsheet and using/support CRM software Understanding of Purchasing and Document Control Quality Management system (SHEQ) regulations ISO/IEC 17025 standards, and SANAS accreditation

COMPETENCIES (Job Specific and Behavioral)

Customer Services and Rule Orientation Time & Self-Management Communication Focus/Alertness and Team work Excellence / Quality and Safety Orientation Learning Agility

Minimum Qualifications and Experience:

National Diploma in Administration or Accounting or equivalent. At least 2 years' experience in Laboratory administration/support. Practical experience of Microsoft Excel. Driver license would be an added advantage.

Closing date:

20 June 2025.

CONTACT PERSON

Ms. Lydia Lebona



Tel: 012 305 4150





Please apply online https://necsa.mcidirecthire.com/External/CurrentOpportunities before the closing date.

Important:

Necsa Group is committed to Employment Equity when recruiting. Therefore, priority will be given to African Females, African Males, and people with disabilities, in support of achieving our Employment Equity targets.

GENERAL:

Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful.