Job Description

Job Title

Administrative Assistant & Sales Support Representative

Position Type

Full-time | Remote / Hybrid (depending on location)

About the Role

We are seeking a

highly competent, detail-oriented Administrative Assistant

who understands that

strong administration is what keeps a business running smoothly

. This role is

admin-first and operations-focused

, with sales support and client communication forming part of the responsibility -- not the other way around.

The right candidate will be someone who can

manage systems, information, communication, and follow-ups reliably

, ensuring that nothing slips through the cracks. This role is critical to keeping daily operations organised, responsive, and stable.

Core Responsibilities (Administrative Backbone of the Business)Administrative & Operational Management (Primary Responsibility)

Take full ownership of daily administrative processes and task flow Maintain

accurate, structured, and up-to-date records

of all students/clients, bookings, payments, program enrolments, and communications Ensure that all administrative systems are

kept current, reliable, and well-organised

Track information meticulously and ensure it can be retrieved quickly when needed Identify gaps, delays, or breakdowns in admin processes and address them proactively Prepare and share

clear, accurate reports and updates

with the business owner/manager Support decision-making by ensuring management always has

correct and complete information

Keep operations "afloat" by ensuring no tasks, data, or follow-ups are missed
This role requires

administrative maturity, accountability, and attention to detail

.

Client Communication & Booking Administration

Act as a reliable point of contact for clients when assistance is required Respond

consistently, professionally, and promptly

to client queries Answer questions related to services, availability, and bookings Confidently navigate and support clients using the

online booking platform

Manage booking enquiries, confirmations, reschedules, and follow-ups Ensure a smooth and professional client experience at all times
Sales Support & Upselling

Respond to new enquiries Support enrolments and client onboarding administratively Identify opportunities to

upsell additional services or programs

where appropriate Communicate value clearly to clients without being pushy Accurately track upsells, enrolments, and client status Earn commission on

every successful upsell or enrolment supported

This is not a cold-sales role, but someone who understands the services well can generate

significant additional income

through informed, value-based upselling.

Required Competence & Experience

Proven experience in

administrative or office support roles

Demonstrated ability to

manage multiple admin responsibilities simultaneously

Strong record-keeping, tracking, and reporting skills Comfortable using digital tools, spreadsheets, and online platforms Able to learn systems quickly and work independently Reliable, organised, and detail-focused Takes initiative and ownership rather than waiting to be managed Understands that admin accuracy directly impacts business performance
This role is

not suitable

for technophobes, disorganised individuals, or those who struggle with accountability.

Compensation & Growth

Basic starting salary

of R5,000 - R8,000 aligned with the administrative nature of the role

Earn commission

on

every new enrolment, and EVERY machine sale

Rare unmatched Added advantage of earning

PASSIVE income on commissions

- every time the student renews - most students stay for 6 months to a year, paying you back for every student you bring in!!

Unlimited earning potential

based on performance Details on commission structure to be shared during the interview process Clear pathway for increased responsibility, trust, and income
Growth Opportunity

For the right candidate, this role can evolve into:

Senior administrative or operations support Greater responsibility in decision-making and systems management Increased commission and earning potential
Growth is driven by

competence, consistency, and reliability

.

Job Type: Full-time

Pay: R5000,00 - R8000,00 per month

Application Question(s):

1. How many years of experience do you have and where have you worked before? 2. What is your previous experience in an administrative or office support role? 3. Have been familirized with the salary and commision based nature of this job? R5,000 to R8,000 per month after probation, BEFORE commission 4. What tools, systems, or methods do you use to keep records organised and up to date? 5. Describe your experience using online systems such as booking platforms, spreadsheets, or CRMs. 6. How do you usually approach learning a new digital system or platform you have never used before? 7. Explain how you handle client enquiries, questions, and booking requests while maintaining professionalism and consistency? 8. How do you ensure that client messages and follow-ups are not missed during busy periods? 9. What steps do you take to ensure that client details, bookings, and payments are recorded accurately? 10. How do you keep your manager informed about admin tasks, client status, and outstanding items? 11. What drives you to increase your income beyond a guaranteed base salary, and how do you usually do that in your work? 12. Describe how you handle a lead that is interested but hesitant to commit? 13. Which online sales educators, platforms, or content creators have influenced your sales approach? What lessons have stuck out to you? Where are you currently located and will you be able to easily commute to work?
Work Location: In person