Administrative Assistant: Service & Repair Division

Somerset West, Cape Town, South Africa

https://www.mncjobs.co.za/company/helderberg-personnel

Job Description

Purpose of the Role: To provide comprehensive administrative support to the Repairs & Service Division by coordinating repair activities, maintaining accurate records, supporting technicians and clients, and ensuring efficient service delivery in line with company standards
Key Responsibilities Include But Are Not Limited To

Logging and tracking all repair and service requests
Coordinating with technicians and clients to schedule repairs efficiently
Communicating with clients and internal teams regarding job status and expected completion times
Processing quotations, purchase orders, and invoicing
Maintaining and updating repair and service tracking sheets on a daily basis
Ordering and managing repair parts and consumables as required
Preparing reports relating to repair and service activities
Processing warranty claims
Ensuring compliance with safety and quality standards
Handling all administrative tasks related to the Repairs & Service Division, including filing and correspondence

Criteria

Minimum of 5 years experience in an administrative role within a client servicedriven environment
Strong administrative and organisational skills
High attention to detail
Strong problem-solving ability
Excellent client service orientation with a sense of urgency
Clear and professional communication skills
Fluent in English and Afrikaans, spoken and written
Must reside in the Somerset West / Helderberg surrounding area