Job Description

ADMINISTRATIVE ASSISTANT: REPAIRS & SERVICE DIVISION
Strand (Helderberg): My client, a well-established air-conditioning and ventilation company is seeking an experienced Administrator: Repairs & Service Division to support the Service & Repairs Manager and ensure the smooth and efficient operation of the division.
Purpose of the Role: To provide comprehensive administrative support to the Repairs & Service Division by coordinating repair activities, maintaining accurate records, supporting technicians and clients, and ensuring efficient service delivery in line with company standards
Key Responsibilities Include But Are Not Limited To

• Logging and tracking all repair and service requests
• Coordinating with technicians and clients to schedule repairs efficiently
• Communicating with clients and internal teams regarding job status and expected completion times
• Processing quotations, purchase orders, and invoicing
• Maintaining and updating repair and service tracking sheets on a daily basis
• Ordering and managing repair parts and consumables as required
• Preparing reports relating to repair and service activities
• Processing warranty claims
• Ensuring compliance with safety and quality standards
• Handling all administrative tasks related to the Repairs & Service Division, including filing and correspondence

Criteria

• Minimum of 5 years' experience in an administrative role within a client service-driven environment
• Strong administrative and organisational skills
• High attention to detail
• Strong problem-solving ability
• Excellent client service orientation with a sense of urgency
• Clear and professional communication skills
• Fluent in English and Afrikaans, spoken and written
• Must reside in the Somerset West / Helderberg surrounding area

Skills Required