Job Description

About the job Administrative Assistant (e-Commerce/Retail)
Our client is a company specialising in the creation of high-quality leather bags. With a commitment to craftsmanship and excellence, they have established themselves as a leader in the leather goods industry. Their team is passionate about producing timeless and stylish pieces that their customers cherish.
Role Overview
The Administrative Assistant will provide essential administrative support to ensure the smooth and efficient operation of the office. This role involves a variety of tasks including handling correspondence, managing schedules, maintaining office supplies, and providing general support to the team. The ideal candidate will be proactive, detail-oriented, and able to multitask effectively in a fast-paced environment.
Job type: Full-time
Location: Cape Town, Woodstock
Workplace: Onsite
Requirements

• Proven experience as an administrative assistant or in a similar role.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• A degree or diploma in Marketing, Graphic Design, Business Administration, or a related field is preferred.
• Basic experience with graphic design tools such as Adobe Photoshop and Lightroom (Advantageous)
• Previous experience in a customer service or marketing role (Advantageous)
• An interest or background in fashion and retail.
• Familiarity with e-commerce platforms and website management (Advantageous)

Responsibilities

• Manage and organise office operations and procedures.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Prepare and edit documents, reports, and presentations.
• Maintain and update company databases and records.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Monitor and order office supplies and equipment, ensuring the office is well-stocked and organised.
• Maintain a clean and professional office environment.
• Coordinate maintenance and repairs for office equipment and facilities.
• Use Photoshop and Lightroom to edit and enhance product photos.
• Assist in the creation of visual content for social media, email campaigns, and other marketing channels.
• Support the design and layout of marketing materials such as flyers and banners.
• Help compile and send out newsletters to engage our customer base.
• Update and maintain the company website with the latest product information and promotions.
• Assist in creating and editing product images for the website and marketing materials.
• Collaborate with the marketing team to brainstorm and implement promotional campaigns.
• Customer Support and Order Processing
• Assist with processing customer orders and ensuring timely delivery.
• Respond to customer inquiries via email, phone, and chat, providing prompt and courteous support.
• Handle product returns, exchanges, and refunds according to company policies.
• Maintain accurate records of customer interactions and transactions.
• Interest in the leather goods or fashion industry.

Skills Required