Job Description

At xneelo, we enable businesses to create and trade online through reliable, consistent hosting services.
We're seeking an Administrative Assistant to support our Customer Support team with daily operations, real-time customer assistance, and ad-hoc projects. This hybrid role is based at our Durbanville head office and reports directly to the Customer Service Manager(s).
It's a dynamic, collaborative environment and a great opportunity for someone starting their career or seeking a change in career.
What you'll be doing
You'll be the backbone of our Customer Support team, making sure everything runs like clockwork.
Your day-to-day will include:
? Handling system-related tickets when automated processes need a helping hand.
? Responding to customer emails for things like refunds, account verifications, payment updates, and domain transfers.
? Directing calls to the right people and ensuring Live Chat queries are answered on time.
? Capturing and compiling data for reports, customer reviews, and cancellations.
? Keeping ticket queues tidy and assigning queries when the Service Level Coordinators are unavailable.
? Taking on ad-hoc projects, bulk admin tasks, and invoice-run support.
? Managing repetitive but important workflows like clearing spam queues or fixing domain order errors.
? Matching unallocated payments to the correct customer accounts.
What makes you a great fit:
? You're detail-driven and accurate-mistakes don't slip past you.
? You're friendly, empathetic, and patient in all interactions.
? You communicate clearly, both in writing and speaking.
? You're open to feedback and eager to grow your skills.
? You can work independently but love collaborating too.
? You're resourceful when problems pop up and can think outside the box.
? You're adaptable-change doesn't throw you off track.
? You're comfortable with technology and basic troubleshooting.
Who you are:
? A proactive problem-solver with a focus on process improvement and thinking outside the box.
? Accurate and detail-oriented in all aspects of work.
? Strong time management skills with the ability to multitask and switch between tasks effectively.
? Flexible and adaptable to changes in the role, systems, and people you work with.
? A positive team player who works well independently and in collaboration with others.
? Receptive to feedback, demonstrating a willingness to learn and grow.
? Possess a strong work ethic, with meticulous focus and discipline.
? Driven to get things done with a natural sense of urgency.
? Passionate about the value of customer service and committed to demonstrating its importance to the business.
Skills & Experience:
? Matric (or equivalent) is a must.
? Above-average typing speed.
? Previous admin experience is an advantage.
? Strong organisational skills, time management, and problem-solving abilities.

Skills Required