Job Description

Role Purpose Accountable for managing debt collection to maximize cash flow, minimize bad debts, and maintain accurate records while ensuring excellent client service and compliance with policies.
Key Responsibilities
Collections & Targets

• Manage up to 100 debtor accounts and achieve set collection targets.
• Actively follow up on payments according to agreed terms.
• Perform daily account reconciliations.

Database & Record Management

• Allocate and capture customer receipts accurately.
• Identify receipts for other branches and notify relevant parties.
• Maintain filing, email monthly invoices, and follow record destruction protocols.

Sales Liaison

• Serve as main point of contact between Accounts Receivable and Sales.
• Conduct weekly meetings to resolve outstanding AR issues.
• Follow up on pending customer quotes for purchase order processing.

Credit Notes, Invoices & Adjustments

• Ensure credit notes and adjustments are valid and accurate.
• Raise rate queries and stop billing on closures.
• Submit credit note requisitions to the supervisor.

Bad Debts & Legal Handovers

• Follow protocol before blacklisting clients; notify supervisors of liquidations, absconded clients, or business rescues.
• Liaise with attorneys and complete claims for handed-over accounts.

Month-End & Reporting

• Complete re-allocations of unallocated deposits and raise journal requisitions by 12:00 on the 4th working day.
• Prepare monthly commentary on top clients for all regions.
• Assist auditors as required.

Customer Care & Inter-Departmental Relations

• Maintain high standards of customer service; resolve queries and complaints within 48 hours.
• Ensure strong working relationships between AR and other departments, balancing sales and credit objectives.

Projects

• Support additional projects as required.

Qualifications & Experience

• Degree or Diploma in Accounting or related field
• Minimum 3 years' experience in a financial environment
• Strong communication, problem-solving, and organisational skills
• Ability to deliver under pressure and meet deadlines

Attributes

• Attention to detail and ability to deliver quality outputs
• Strong interpersonal, influencing, and relationship-building skills
• Flexible and willing to work overtime when needed

Skills Required