Job Description

Job Summary
REMOTE - WORK FROM HOME!
General Administration Assistant - Night Shift
Hours: Monday to Friday | 1:00 AM - 9:00 AM (SA Time)
Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!
They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.
Role Summary:
The role is working with one of their clients, helping them manage various administrative duties.
Key Responsibilities:

• General ad hoc administrative tasks as assigned by your customer
• Execute on service-related tasks
• Handle escalated customer issues and provide timely resolutions
• Assist in developing and implementing policies and procedures
• Maintain customer records, update databases, and ensure accurate documentation of interactions
• Data entry, order processing, quoting, researching, calendar management
• Respond to customer inquiries in a professional manner, through email, chat and calls

Requirements:

• Fluent in English (written and spoken)
• Minimum 3+ years' admin experience
• Matric + tertiary qualification preferred (or equivalent experience)
• Strong understanding of admin principles, best practices, and problem-

solving techniques * Ability to manage and prioritise multiple customer requests efficiently.

• Proficient with CRM software and support tools
• Excellent interpersonal and problem-solving skills
• Strong interpersonal skills to build relationships with customers and internal teams.
• Able to work independently and follow processes
• High attention to detail
• Ability to work independently and make decisions while following company policies
• A proactive and customer-focused mindset with a commitment to service excellence
• Reliable internet (min 20Mbps)
• Dedicated, quiet home workspace
• Willingness to use productivity/time-tracking software

Preferred Skills:

• Proficient in Microsoft Office and Google Suite
• Quick to learn new systems and processes
• Exposure to AI tools like ChatGPT or Gemini
• Strong team player with independent working ability

Please note: This description provides an overview of the role and may evolve as the role develops.
Tower Group
Recruiter