Job Description

Administration Call Handler
Join a specialist construction-focused team working remotely on UK hours
Administration, Quotes, Call Handling | Remote South Africa | R17 000 - R25 000
About Our Client
Our client is a well-established business in the construction sector, with a focus on ventilation systems, energy assessments, and compliance with building regulations. They combine technical expertise with customer-focused service, delivering accurate estimates and professional guidance to clients across the UK. With a supportive and flexible remote working culture, the company is committed to staff development and long-term growth.
The Role: Administration Call Handler
This role is designed for a highly organised and detail-focused individual with construction experience. The position combines administrative support, call handling, and the preparation of quotations, requiring excellent communication and accuracy in managing client interactions. You will be working remotely on UK hours and will play a key role in ensuring smooth business operations and customer satisfaction.
Key Responsibilities
Answer and manage incoming calls from customers in a professional and helpful manner
Prepare and issue accurate quotations using drawings, specifications, and supplier information
Support the ventilation estimating and SAP assessment processes with administrative tasks
Maintain accurate digital records of estimates, quotations, and client communications
Assist colleagues and management with reporting and general administrative duties
Ensure all customer queries are handled efficiently and escalated where necessary
Remain flexible and support wider business needs outside core duties when required
About You
South African citizen with previous experience in the construction sector
Strong administrative and call-handling background
Proficient in Microsoft Office, particularly Excel
Excellent communication skills with the ability to explain technical details clearly
Highly organised, accurate, and able to manage multiple priorities remotely
Customer-focused with strong problem-solving abilities
Flexible, proactive, and willing to support the wider team

Skills Required