Job Description

Faircape Health Tokai Estate

is a prestigious Subacute Care and Rehabilitation Centre offering high-quality, patient-focused care for individuals recovering from a range of medical conditions, including Neurological, Orthopedic, Surgical, and Respite cases.


We are seeking a highly organized and detail-oriented

Administration Assistant to support our Clinical Manager

based in the

Southern Suburbs of Cape Town.

This pivotal role bridges clinical coordination with administrative efficiency, contributing directly to our mission of restoring patients to independence and wellness.


Working closely with the Multidisciplinary Team (MDT), patients, and families, you'll play a key part in maintaining communication, managing records, coordinating essential functions, and enhancing the overall care experience within our subacute unit.


If you are proactive, compassionate, and thrive in a dynamic healthcare environment, we invite you to join our dedicated team and be part of a facility where care and excellence meet.

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What We Offer:

At Faircape, we value our employees and offer a range of benefits, including:

?

A collaborative and supportive environment

where you'll work alongside experts who share your passion for making a meaningful impact. ?

Additional leave rewards

for long-term commitment. ?

Recognition for your dedication

through quarterly performance bonuses. ?

Exclusive discounts on high-speed internet

, ensuring you stay connected.

Responsibilities:

Telephonic & Email Enquiries

Serve as the first point of contact for all subacute and long-term care enquiries. Provide accurate information to families, case managers, and healthcare professionals about admission criteria, services offered, patient suitability, and availability. Follow up on enquiries and maintain a clear communication log to ensure prospective admissions are managed efficiently. Prioritisation Expert: Filtering through emails and correspondence to determine what's critical. Your ability to anticipate needs and flag urgent matters will keep the Clinical Manager informed Ad Hoc Support: Be the extra pair of hands and eyes that keep things running smoothly.

Facility Tours

Schedule and conduct professional, informative tours of the Tokai Estate healthcare facility for prospective patients, families, and referring clinicians. Highlight the unique features of our rehabilitation programs, living environment, and the multidisciplinary support available to patients. Ensure follow-up communication after tours to assist families in the decision-making process.

Report Management

Collate and review all incident reports related to Tokai Estate patients, ensuring reports from allied health professionals are submitted within the required timeframe. Forward completed reports to the Clinical Manager for review and further action. Extend oversight to the entire group by overseeing incident reports from all the villages within the Southern Suburbs and uploading them to Monday.com for visibility and tracking. All reports requiring sign-off by the Clinical Manager should be reviewed. This includes not only incident reports, but also long-term reports and day pass requests.

Requirements:

Qualifications

Tertiary qualification

in

Healthcare Administration

,

Office Administration

, or a related field (advantageous)

Experience and Knowledge

Experience in a

healthcare or clinical environment

is highly desirable

Skills and Attributes

Strong administrative and organizational skills

- able to manage multiple tasks, files, and schedules efficiently

Excellent communication skills

- both written and verbal, with the ability to interact professionally with medical staff, patients, and families

Attention to detail

- particularly in handling patient information, incident reports, and documentation

Proactive problem-solving abilities

- able to anticipate needs and act independently when required

Discretion and confidentiality

- essential when handling sensitive patient or clinical information

Reliable and trustworthy

- dependable in managing administrative duties accurately and on time

Flexible and adaptable

- open to taking on varied responsibilities in a dynamic care environment

Ethical and respectful

- demonstrates integrity, respect, and professionalism in all interactions

Specific Requirements

Please attach solid and positive written recommendation letters Clear health record Clear credit record No criminal record

Working Hours - Normal working days are Monday to Friday, 08h00 to 17h00


Faircape offers a market related salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.

To see more about Faircape and what we have to offer go and look at our informative website

https://faircape.co.za/

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.