Job Description

To ensure that all processing and filing of documents for all the customers are done in accordance with the BidvestIL Standard Operating Procedures. Ensure that all vehicles are compliant with the BMW standards and manage KPI Performance reports.
Qualifications & Experience

• Senior certificate (Grade 12) or equivalent

• Valid Code 08 Drivers License

Key Responsibilities

Customer Satisfaction:
Quick response to Customer queries and resolving thereof
Support Customer Liaison and also focus on minimising risk
Administration:
Ensure processes and procedures are in line with the customer expectation
Checking accuracy of all daily transactions executed by the Dispatch Yard Drivers / Team Leaders
Analyse variances on reports and resolve queries daily
Reporting of anomalies picked up and manage the resolving thereof
Correct movement of vehicles on SAP
F2 damage inspection report to be captured weekly
Handing out of vehicles to be pulled and reparked
Capturing of all vehicles imported and exported
Updating of billing
Updating of imports expected by the client
Capturing of information on SAP
KPI's & Reporting:
Ensure on time submission and accuracy of daily/weekly / monthly management reports
Communicating daily/ weekly/ monthly KPI and performance reports
Maintain the KPI board
ISO:
Ensure processes and procedures are followed as per the customer expectation
Filing of all operational documentation daily as per ISO procedure
SHE:
Reporting of any incident as and when it happens
Ensure compliance to correct PPE at all times
Ensuring compliance to SHE procedures and standards
Monthly SHE checklists to be completed
Adherence to specific SHE appointment
5S:
Ensuring the maintaining of 5S in areas of responsibility
5S checklists to be completed continuously
General Administration:
Maintain proper archiving procedures
Recording, filing and archiving of operational documentation
Skills & Competencies

Knowledge:
General administration
Reporting and Statistics
SHE & ISO
Cargo Wise, EVL
Skills:
Ability to handle stress and to work under pressure
Customer Service Skills
Good verbal and written communication skills
Attention to detail
English xe2x80x93 Good Speak, Read and Write
Strong planning and organisational skills
Flexible to work overtime if and when required
Team player
Well developed computer skills in Excel, Word, Outlook
Scanner Handling

Bidvest International Logistics