Job Description

WE ARE HIRING AN OFFICE ADMIN RECEPTIONIST

Position Overview

The Admin Receptionist is the first point of contact for visitors, clients, and staff. This role ensures a welcoming, organised, and professional front-of-house environment while providing administrative support to various departments. The Admin Receptionist maintains smooth office operations through effective communication, coordination, and clerical duties.

Key Responsibilities

Front Desk & Customer Service

Warmly welcome and assist visitors, guests, and clients. Answer, screen, and redirect incoming calls professionally. Handle inquiries via phone, email, and in-person. Maintain a clean, organised, and presentable reception area. Log visitor details and manage access control protocols.

Administrative Support

Prepare, format, and distribute documents, reports, and correspondence. Assist with data entry, filing, scanning, and photocopying. Manage office supplies and place orders when necessary. Update calendars, schedule meetings, and support diary management for managers. Assist with preparing meeting rooms and coordinating boardroom bookings.

Office Coordination

Handle incoming and outgoing mail/courier services. Liaise with service providers (IT, maintenance, suppliers) when required. Support HR or other departments with basic administrative tasks when approved. Maintain accurate records, logs, and registers (visitors, stock, equipment, keys).

Professional Conduct

Maintain confidentiality at all times. Uphold excellent customer service standards. Adhere to corporate, hospitality, or organisational policies and procedures.

Requirements

Qualifications

Grade 12 / Matric (essential). Certificate or diploma in Office Administration, Business Management, or related field (advantageous).

Experience

1-3 years' experience in a receptionist or administrative role. Experience in hospitality, corporate, or service-driven environments beneficial.

Skills

Excellent verbal and written communication. Strong organisational and multi-tasking abilities. professional telephone etiquette. Proficiency in MS Office (Word, Excel, Outlook). Ability to remain calm and professional under pressure. Attention to detail and accuracy.

Personal Attributes

Friendly, approachable, and well-presented. Reliable, punctual, and able to manage time effectively. Discreet and trustworthy with sensitive information. Customer-service oriented.

Working Conditions

Front-of-house, office-based role. * Requires sitting for extended periods, engaging with walk-in visitors, and handling office equipment.