Job Description

Europcar, a leader in the Rar Rental industry is looking for a Admin Assistant: Sales to join their Customer Services team based in Gauteng. If you are a young and vibrant individual with strong administration background, then this vacany could be perfect for you.Position Overview

• To support and promote the habits of the company
• To listen and identify the needs of the customer
• To maintain and optimize business growth
• To achieve customer satisfaction
• To process requests, reservations & reports within the prescribed time period as per objectives
• To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
• Multi-skilled dynamic individual who has a passion for service.

• Acknowledge receipt of requests / enquires
• Ensure that Reservations processed / requests for reports actioned
• Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
• Maintaining the service levels and turnaround times set per customer segment
• Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
• Maintaining confidentiality of both customer and corporate information at all times
• Keep customer informed of any delays if and when relevant
• Accuracy, honesty, integrity and professionalism required at all times

• NQF level 4 qualification (Grade 12 or equivalent)

• 2 yearsxe2x80x99 administrative experience (preferably in the corporate environment)
• Excellent verbal and written skills
• Ability to meet deadlines
• Computer literate xe2x80x93 knowledge of Outlook, Excel, Word, Impress & Empower

• Fluent in English
• Excellent listening skills
• Diagnostic skills
• Excellent Numeracy skills
• High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
• Passion for service & people
• Very strong administrative and organisational skills
• Attention to detail critical
• Project a professional, mature and positive self-image in both social and business interaction.

• Well-presented and groomed
• Strong ethics, sense of responsibility, maturity and tact
• Excellent time-keeping and punctuality
• Pro-active thinker
• Integrity xe2x80x93 Maintaining ethical and organisational norms
• Innovation xe2x80x93 Always looking at new ways of doing things to improve situations
• Passionate- Dedicated and excited to accomplish goals, provide service and assistance

Motus