Job Description

About Aetherbloom

Aetherbloom is a British-led customer support and business outsourcing company with operations in London and Johannesburg. We help UK-based businesses scale efficiently by providing access to skilled South African talent delivering exceptional customer service, virtual admin support, and tailored operational solutions. Our mission is twofold: to provide exceptional, cost-effective business services to our clients while creating meaningful employment opportunities in South Africa.

Role Overview

The Admin Assistant (South Africa) will provide full-time administrative and operational support across Aetherbloom's UK and South Africa teams. This role requires a highly organised individual with strong experience in administrative support, communication, and cross-team coordination. You'll play an important role in supporting senior leaders, managing documents, making outbound business calls, and ensuring smooth day-to-day operations across the organisation.

This is a key role in supporting UK clients and internal operations while ensuring timely and high-quality delivery.

Key Responsibilities

Administrative Support

Manage digital files and workspaces in Google Drive, Docs, Sheets and Slides. Prepare presentations, reports and documentation for internal and client use. Perform data entry, file organisation and document control tasks. Support onboarding documentation and operational admin tasks.

Communication & Coordination

Manage the Director's inbox: triage, prioritise, and draft responses. Confidently make outbound calls to clients, suppliers or internal teams. Schedule meetings, prepare agendas, take minutes and track follow-up tasks. Coordinate communication between UK and South African teams.

Operational Support

Support ongoing operations, workstreams and administrative processes. Help implement improvements to workflows, tools or documentation. Ensure tasks are completed efficiently and on time.

Client & Team Support

Respond promptly to internal and external queries. Maintain professionalism and confidentiality in all communication. Assist the wider operational team with admin-related tasks.
Requirements

Minimum 3 years' experience in administrative support, executive assistance or virtual administration. Call centre or customer service experience strongly preferred. Strong communication skills with a high standard of written and spoken English. Advanced proficiency in Google Workspace tools. Experience supporting senior leaders or directors. Ability to handle a high volume of communication and multitask effectively. Strong organisational skills with excellent attention to detail. Comfortable working independently in a remote environment. Ability to adapt to UK business culture and expectations. Must have stable internet and a quiet working environment.
Preferred

Experience in a BPO, outsourcing, or customer service environment. Familiarity with CRM systems or project management platforms. Prior experience supporting UK-based clients is advantageous.
Working Conditions

Full-time role based in South Africa (hybrid role) 40 hours per week aligned with UK business hours. Regular collaboration with UK management. Opportunities for progression as Aetherbloom grows.
Why Join Aetherbloom?

Work in an international, socially conscious organisation. Play a key role in delivering UK client support. Opportunities for growth in a fast-expanding business. Supportive remote culture with meaningful impact.
Apply using the link below:

https://app.dover.com/apply/aetherbloom/74989f15-aff9-4e43-b4ea-c7cc54636fe7

Job Types: Full-time, Graduate

Pay: R50000,00 - R65000,00 per year

Ability to commute/relocate:

Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Have you applied for the the job via the external link provided in the JD?
Experience:

Adminstration: 3 years (Required)
Work Location: In person