Job Description

Listing reference:

track_001374

Listing status:

Online

Apply by:

7 May 2025
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Position summary

Industry:

IT & Internet

Job category:

Call Centre and Telesales

Location:

Gauteng

Contract:

Fixed Term Contract

Remuneration:

Market Related

EE position:

No
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Introduction

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a (6 month Fixed Term Contract basis) in the Acquisitions Call Centre situated at the head office based in Johannesburg.
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Job description

The Acquisitions agent is responsible for sales and lead conversion targets Marketing of Tracker to both existing and new customers Follow up on outstanding leads and/or queries Handle inbound and make outbound calls according to campaigns Demonstrate excellent knowledge of product, service offerings and systems Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers' quality standards and values Selling value-added services Up-selling of Tracker products Obtaining referrals from new Tracker customers Provide constant feedback to intermediaries, management and other departments regarding status of leads Ensure quality benchmarks are achieved Manage time and workloads to ensure that deadlines and targets are met Align own behaviour with Trackers culture and values Ensure achievement of own performance requirements Establishing, building and maintaining relationships with our various partners Contract administration, feedback and daily statistical reporting. Scheduling fitments of Tracker units Rescheduling appointments Checking/Maintaining high Quality of schedules Management of potential cancellations

Competencies Required:

Selling skills (objection handling & negotiation) Customer centric Attention to detail Deadline and results driven Initiative Teamwork Judgment/Problem solving Tolerance for stress Interpersonal and communication skills Influencing

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Minimum requirements

Job Requirements:

Matric 1 year previous call centre experience in a sales environment is essential RE 5, 120 FAIS credits advantageous MS Office knowledge (Basic or Intermediate Excel)

Please Note:

If you have not heard from us within 4 weeks, consider your application unsuccessful.

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Benefits

None