Accounts Receivable Manager

Durban, KwaZulu-Natal, South Africa

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Job Summary Functions:

Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.
Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.
Architect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.
Liaise with debit order service providers and ensure technical and financial alignment.
Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.
Track and escalate premium-related issues to ensure policy integrity and compliance.
Build and train a customer support team capable of managing inbound and outbound retention workflows.
Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.
Ensure strict POPIA compliance in all customer communications and data handling.
Contribute to onboarding new insurance products/books, ensuring systems and service readiness.

Requirements:

Minimum Bachelors Degree in Finance or related field
Minimum 3 years in billing, finance operations, customer service, or insurance administration.
Proficiency in using CRM and ticketing systems (e.g: Salesforce, Zoho, Freshdesk).

Permanent position, Remote/Hybrid work model.
Lexdan Select
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