Job Description

Accountant and Retail Operations Supervisor
Duties and Responsibilities:

• Accounting

• Manage all accounting transactions including daily sales reconciliations, accounts payable and receivable including but not limited to;
• Cash reconciliations,
• Card transaction reconciliations, daily cash ups, sales reconciliation and bank deposits for the Pick n Pay and Forecourt.
• Collaborate and work closely with the Accountant and Administrator (Accounting) and General Manager (Operations).
• Maintain accurate financial records and ensure compliance with accounting standards.
• Manage accounts payable and receivable, ensuring timely payments and collections for PnP and Forecourt.
• Conduct monthly stock takes and reconcile inventory records.
• Ensure timely bank payments and monthly financial analysis packs.
• Comply with financial policies and regulations.
• Coordinate with head office and external auditors and prepare for audits to ensure compliance with regulations.
• Assist in payroll processing and ensure accurate and timely execution.
• Any other duties that could reasonably be expected of an Accountant & Operations Supervisor.

Retail & Forecourt Operations

• Supervise daily operations of the Pick n Pay and Forecourt, ensuring efficiency and profitability.
• Monitor sales performance and implement strategies to boost revenue and customer satisfaction.
• Ensure product availability, proper stock rotation, and adherence to merchandising standards.
• Oversee fuel sales, pricing adjustments, and stock replenishment for the Pick n Pay and Forecourt.

Staff Supervision & HR Administration PNP & Forecourt

• Supervise, train, and evaluate retail and forecourt staff, ensuring high performance and customer service standards.
• Assist with staff schedules, shift planning, and attendance records for the Pick n Pay and Forecourt.
• Foster a positive work environment, ensuring employee engagement and motivation.

Customer Service & Relationship Management

• Ensure excellent customer service by addressing complaints, resolving issues, and maintaining high service standards.
• Train staff to enhance customer interactions and ensure a positive shopping experience.
• Build strong relationships with suppliers, vendors, and service providers.

Reporting & Performance Analysis

• Prepare and present weekly reports on expenses, shortages, claims, and exposures to support operational decision-making.
• Provide management with regular reports on financial performance, sales trends, and operational efficiency.
• Analyse data to identify opportunities for improvement and cost-saving measures.
• Assist in business planning and strategy development to optimise profitability.

Competencies

• Strong analytical thinking and problem-solving skills.
• High level of accountability and responsibility.
• Ability to take initiative and work independently.
• Resilience and ability to perform under pressure.
• Strong communication skills with the ability to liaise effectively with management, customers and suppliers.
• Demonstrated commercial and financial acumen.

Competencies:

• Strong analytical and problem-solving skills
• High accountability and initiative
• Resilience under pressure
• Excellent communication and financial acumen

Skills Required