Job Description

Job Title: Account Manager

Client Service / Business Management

Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualization through to production. Manage budget and be accountable for profit on all projects. Strengthen the relationship and profile of Account Management with all departments in the Agency. Support Account Directors and guide Junior Account Executives. Assist with New Business activities as and when required. Control creative output, schedules, cost estimates and financial control of production processes. Improve cost effectiveness and profitability. Take responsibility for managing internal and client status meetings. Ensure appropriate sign-off on all required project documentation . Ensure understanding of the effect of a job on the client's bottom line (ROI). Ensure that relevant case studies are acquired and kept for both team, new business presentations and web-site information. Ensure delivery of exceptional creative solutions. Assist in all relevant support activities - Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings. Leading and driving integration between various agencies working on the Client's account.

Client Relationship Development

Have a clear understanding of the client's operational requirements and deliver briefs to agreed plans. Continuously provide updated information regarding status of work, while managing the client's expectations. Provide clients with full access to the range of services that are available within the TBWAGroup. Raise, develop and exploit opportunities for business development with existing and potential clients. Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions. Ensure Client and Agency is kept up to date with any developments on the account via attendance at relevant meetings, regular reviews. Track Client's and project profitability where appropriate. To manage the invoicing and financial administration within the team. To train the AE in the above and support Account Management and the Finance department with regards to Financial Reporting. Drive Aprais / Yardstick or other action plans & continuously drive an awareness of how all actions have an impact on the Aprais scores. Assist in the development of the Agency's relationship with the Client from Advertising supplier to Marketing Communication supplier to Brand Leader. Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines. Ensure successful delivery of all client briefs on time and within budget.

Collaboration and Team Work

Ensure that any relevant intelligence is shared with team members for learning across the Agency. Work with the team to ensure the above by prioritizing, delegating and managing each of the projects in hand and to ensure regular reviews with clients. Assist with collaboration across all disciplines in the Agency.

Financial Management

Deliver the best solutions to your client and maximizing profit for your client and the agency. Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for the agency. Provide monthly forecasts and income reports to your team associates. Drive the ethics of cost control and income growth all the way through your team. To monitor all billings procedures carried out by Account team and alert Account. Management Director promptly to any likely changes to billing and Income or any potential write-offs. Manage Client and project profitability.

Core Expectations

Set objectives, provide feedback and manage reviews. Create clear development plans for yourself and support the development of the team's skill pool. To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future. Adhere to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc

Required Values

Makes the work great

We don't hyst make good work. We make great work

We not me oriented

No one can whistle a concerto. It takes a whole orchestra to play it.

Possesses healthy paranoia

Healthy paranoia keeps you agile and pushes the boundaries.

Do the right thing

Our decisions are based on sound moral and ethical principles.

Seek out different

You will never influence the world by being just like it.

Requirements:

Strong communication, interpersonal, and organizational skills.

Bachelor's degree in a relevant field (Business, Marketing, Advertising, or related discipline).

* 2-3 years of experience in account management or sales, preferably within an advertising agency environment