Job Description

Job SummaryAccount ManagerOur client, a dynamic player in the insurance and technology space, is seeking an experienced Account Manager to join their team in Pretoria. This role is central to maintaining long-term client relationships and acting as the primary liaison between clients and internal operational teams. The ideal candidate will have deep industry insight, strong commercial acumen, and a passion for client engagement and strategic account growth.Duties & Responsibilities:

• Develop and implement strategic plans to ensure account profitability and business growth
• Own and execute the Annual Recurring Revenue (ARR) plan
• Build and manage engagement structures and processes with clients
• Understand client businesses, particularly in the insurance sector, and align solutions to their needs
• Present and translate the company's value proposition effectively
• Lead and facilitate executive-level engagements with clients
• Negotiate and collaborate with clients to foster trust and long-term value
• Manage client expectations and maintain strong, service-oriented relationships
• Identify upselling and cross-selling opportunities
• Collaborate with internal teams (Account Managers, Ops, Product Owners, Delivery) to ensure seamless service delivery
• Monitor SLA compliance and drive high levels of client satisfaction
• Align client requirements with company objectives and manage within approved budgets
• Assess risks and provide recommendations
• Facilitate and support both internal and client audits

Qualifications & Experience:

• Business-related degree (essential)
• Minimum 10 years of experience in account management or client engagement
• Strong commercial background and understanding of profitability drivers
• Proven experience managing IT software and service delivery projects
• Solid insurance industry knowledge is required

Key Skills:

• Exceptional interpersonal and communication skills
• Strong negotiation and influencing ability
• Strategic thinking and commercial awareness
• Proven ability to build and maintain long-term client relationships
• Confident engaging with senior executives and stakeholders
• Strong analytical, planning, and organisational skills
• Collaborative team player

If you are not contacted within 10 working days, please consider your application unsuccessful.WatersEdge SolutionsRecruiter

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