Job Description

Job Summary: Alula Technologies is currently looking for an experienced Account Manager to play a vital role in providing guidance in creating long-term client relationships, acting as the bridge between the client and the operational delivery teams. He/she is required to build and facilitate relationships with clients, to ensure the future revenue of these accounts and to deliver what was sold.Key Responsibilities:

• Develop strategic plans to ensure profitability and encourage business growth
• Develop and execute on the Annual Recurring Revenue (ARR) plan
• Create and manage an effective engagement structure and processes with clients
• Demonstrate understanding of the business of our clients, the insurer
• Understand and translate our value proposition for the client
• Facilitate executive level engagements with our clients
• Ability to negotiate with clients in the spirit of co-operation and collaboration
• Effectively manages client expectation.
• Build relationships with clients to establish and manage contracts
• Create, identify and respond to, opportunities for providing products and services to the client
• Collaborating effectively with other Ams, COO, Ops Manager, POs and Service delivery Manager to ensure timely and effective delivery of services to clients
• Successful service delivery xe2x80x93 through SLA achievement and high level of client satisfaction
• Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets.
• Assess risks and make recommendations based on analysis of all factors affecting a business situation
• Facilitate internal and client audits

• Business related degree
• Strong commercial background
• Exceptional interpersonal skills
• Excellent communication skills
• Excellent negotiating skills
• Extensive client relationship management experience
• 10 or more years in an account management or client engagement role
• Insurance knowledge and background
• Experience managing the delivery of IT related software and products
• Team player

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