To market and sell all our company products and services to new and cross sell and upsell to existing clients to achieve agreed sales and service targets.
Maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
Actively resolves all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Account Managers.
Minimum Requirements
Degree in Sales / Marketing Management or equivalent
At least 8 yearsxe2x80x99 experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
Postgraduate qualification is business administration will be highly advantageous.
Account management experience in document management and archival related or similar industry sales will be preferable.
Excellent command of the English language
Intermediate level proficiency in MS Excel/Word/Powerpoint
Skills, Knowledge and Attributes:
Must have business to business (B2B) experience.
Must have excellent track record in delivering high level sales presentations.
Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
Must have excellent communication and interpersonal skills.
Must have a flair and drive for sales.
Must hardworking and solutions driven.
Must be a team player.
Must have business acumen and be able to communicate with senior to top management levels.
Must be prepared to travel between sites/clients.
Must be highly computer literate.
Demonstrate excellent organisational skills.
Must have experience in tender document preparation.
Willingness to work remotely.
Ability to work independently.
Must have own vehicle and valid driverxe2x80x99s licence.
Duties and Responsibilities
Ensures that the service offering provided satisfies customersxe2x80x99 needs and identifies leads across their allocated Account Managerxe2x80x99s portfolios.
Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction.
Ensures all Service Level agreements are current and valid.
Ensure that clientsxe2x80x99 portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Meet and exceed sales target (100% of target)
Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
Ensures effective documentation and records management as defined within the customerxe2x80x99s document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.
What we offer:
Market related salary and performance incentives
All permanent team members required to join the company's provident fund and risk benefit
Monthly health screening and access to counselling support services
Attractive leave benefits
Recognition of long service
Internal promotions encouraged
Inter-company transfers are available for staff that apply and found successful as per our recruitment policy
Leadership and employee development training programmes managed by our Training Department
Continuous self development encouraged
Clear mission and strategic direction
Our values are ingrained in our business
Collaboration and agility
Customer centricity
High performance culture
Recognition and rewarding of high performers
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