Job Description

About the job Account Manager

Job summary

As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account. This could range from a single large account to multiple medium sized accounts.

An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will be reporting directly into the Client Service Director and/or Business Unit Director.

Key responsibilities & accountabilities

xe2x96xa0 Secondary owner of the client relationship at the account level - Marketing Manager (MM) and Brand Manager level

xe2x96xa0 Effectively handle most aspects of client communications at a MM and BM level

xe2x96xa0 Building, strengthening and growing the relationship between the agency and client (middle management)

xe2x96xa0 Managing the project team (account support, strategy and creative) and workflow

xe2x96xa0 Meeting overall profit margins, targets and farming targets assigned to the account

xe2x96xa0 Oversight, reporting and quality control of each project for this account

xe2x96xa0 Develop and implement approach and process (in support of the overall company process)

xe2x96xa0 Identify, interview and recruit candidates for the group account

xe2x96xa0 Support direct line manager in recruitment activities (identify and initial interviews only)

xe2x96xa0 Implement internal processes to improve efficiency on each project

xe2x96xa0 Weekly forecast on finances, people and farming potential within each active project

xe2x96xa0 Actively implement agency standards, directives and process in day to day activities

xe2x96xa0 Drive the development of case studies and PR material for each big project, driving agency equity and credentials for the agency within each project

xe2x96xa0 Learning and applying theories/ methodology within your day to day activities

xe2x96xa0 Reading, following and research of relevant content to grow your own knowledge on each project

xe2x96xa0 Supports the Client Service Director and/ or Business Unit Director in developing and implementing process and systems

xe2x96xa0 Ability to scope and negotiate fees on the account with the support of the Client Service Director and/ or Business Unit Director

xe2x96xa0 Development of KC plans and quarterly forecast support

Role specific professional and technical skills

xe2x96xa0 Strong project management skills

xe2x96xa0 Very good writing and delivery skills relating to internal and external communication

xe2x96xa0 Solid presentation skills at a MM and BM level

xe2x96xa0 Ability to manage a large client with multiple projects

xe2x96xa0 Excellent time management and organizational skills

xe2x96xa0 Excellent interpersonal skills

xe2x96xa0 Solid negotiation skills

xe2x96xa0 Good business writing capability

xe2x96xa0 Excellent understanding of strategic and creative brand content

xe2x96xa0 Solid understanding of global and local business operations and reporting pertaining to the agency

xe2x96xa0 Good understanding of local reporting, directives and approaches within our business

xe2x96xa0 Excellent understanding and experience in design, strategy and production process

xe2x96xa0 Fully conversant with Microsoft (PowerPoint, Word, Excel) and Traffic Live

Job Behaviours

These are the behaviours expected for this role:

xe2x96xa0 Leading from the front: Champion positive change by creating a sense of direction and purpose at a project level. Encouraging a sense of mutual responsibility and encouraging high performance and delivery.

xe2x96xa0 Team player: Passion for meeting objectives together.

xe2x96xa0 Accuracy: Attention to detail and a passion for reporting.

xe2x96xa0 Showing interest: Express interest in your project team's ensuring that you understand personal diversity, strengths and weaknesses.

xe2x96xa0 Being agile: Being able to adapt your approach to projects to ensure we deliver within client expectations.

xe2x96xa0 Continually learning: Keep learning and developing new skills and trends by participate in professional seminars, reading relevant research and insights, doing own desktop research.

xe2x96xa0 Effective communication: Persuade and influence others using logic and reason. Negotiation your way to find and express solutions for broad and complex issues.

xe2x96xa0 Client centric views: Ensuring that all decisions and executions are based around building a lasting partnership with the client and taking personal responsibility for improving and correcting customer service problems and eliminate underlying problems. Take extraordinary steps to retain and grow these relationships.

xe2x96xa0 Collaborating: Develop a relationship with key stakeholders (Client Service Director and Exco) to achieve common goals for the agency (policy, process, methodology, targets).

Being resilient: Prevail in all circumstances and being able to make important decisions

and the confidence to see these through.

Ogilvy