Job Description

Listing reference: cartr_000656
Listing status: Online
Apply by: 24 July 2025
Position summary
Industry: Automotive Sector
Job category: (Key) Account Management
Location: Bellville
Contract: Permanent
Remuneration: Basic PLUS benefits
EE position: No
Introduction
Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We're a world-leading smart mobility tech company with over 2,300,000 subscribers across 24 countries, and we're looking for a Key Account Manager to join our team. Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Job description
The primary main purpose of the position is to build and maintain relationships with existing customers as an Internal Account Manager. Supporting the client by means of telephonic and email support, as well as traveling. A secondary purpose is to follow up on incoming leads and close deals where possible.
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Responsibilities of this position
To contribute daily to our mission of earning a reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Contact, resolve problems & queries and build relationships with allocated clients
Servicing of existing clients by uncovering their immediate needs (health checks, account reviews, fleet training and self-service portal)
Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
Deliver continuous training to business sources and clients to explain products
Market and promote products in order to increase brand awareness
Achieve above-average results on customer satisfaction surveys
Update CRM and coverage reports daily
Report in respect of daily activities to relevant Manager
Atten to all fleet queries, setup of fleet reports and alerts
Attend to de/re installations and repair queries and/or requests
Attend to cancellation requests
Attend to account queries
Attend to updates of client and vehicle information (self-service portal)
Ensure familiarity and adherence to applicable company policies and procedures
Minimum requirements

• Sales target driven
• Client retention
• Drive new business development
• Solution orientated
• Strong Business Acumen with a focus on customer relations
• Ability to plan and organize with strong administrative skills
• High level of EQ with strong negotiation skills
• Applied Excel at Intermediate Level
• CRM applied experience
• Grade 12/Matric
• Bachelor's degree or B Com
• Valid driver's license
• A minimum of 5 years relevant account management and sale experience