Job Description

Job Summary

Hire Resolve's client is seeking a dynamic and motivated Account to join their team in Cape Town. As an Account Manager, you will be responsible for managing and growing a portfolio of clients in the Cape Town area. You will build strong relationships with clients, understand their recruitment needs, and provide tailored solutions to meet those needs.

Job Purpose/Mission:

• Key point of contact for customers in the South Africa market regarding any Service or related topic worldwide.
• Take ownership, manage, and lead all customer communication involving the relevant Nordex Departments (Claims, Reports, etc.).
• Lead the South Africa Service Department to achieve assigned Service-related objectives/tasks and deliver "Best class performance" for customers.
• Dedicate attention to customer-specific project issues, parts supply, or any Service or Operational facilities matter, including technology supplied by Nordex throughout the sales and operational phases.
• Promote and lead the performance and reliability data feedback from customers' facilities to the corresponding areas of the organization and seek ways to improve such performance.
• Ensure that all customer sites operate according to NAW instruction and company procedures.

Key Accountabilities:

• Responsible for customer management and the key point of contact.
• Have strategic and tactical ownership of customers in the sales and after-sales phase, maintaining awareness of ongoing activities through the value chain.
• Own customer requests and claims, leading the response process to ensure timely and proper responses according to contractual obligations and best practices.
• Serve as an initial point of contact and point of escalation for Nordex customers.
• Understand customers' business strategy and challenges.
• Map, build, and strengthen relationships with key stakeholders in customers' organizations.
• Develop and execute account targets and actions.
• Identify and mature partnership opportunities, driving early engagement activities for long-term pipelines.
• Identify and implement new ways of adapting to customer business models/needs while minimizing risk and maximizing profits.
• Engage in negotiations with the contracting team and improve contractual frameworks/basis with the customer.
• Align with Global Service Sales, After Sales, Customer Account function, and KAM function for communication and report preparation.
• Develop knowledge of all Service contracts and provide guidance and support to the Head of Service in customer-related topics and communication.
• Draft and revise various SAA contracts and subcontracts for current and new Service Projects.
• Track contractual performance, especially analyzing the successful performance of all OMASA contractual obligations.
• Regularly meet with customers to discuss contractual performance and project matters.
• Regularly visit the site team to support O&M team on contract interpretation and/or doubts.
• Coordinate interface within the service department for the flawless execution of handover between project phases - construction and service.
• Perform other related duties within service and operations as assigned.

Service After Sales:

• O&M scope tender management for new projects led by the Sales Department, including support and/or questions requested by the Sales team.
• Gate LoA risk analysis registration in C4C.
• Review of new projects Gate ppt prior to the official presentation.
• Create service renewal cost reports.
• Manage Service Sales KPIs.
• Manage aftersales offers, including NX local company sales increase.
• Provide support to COE team as required.

Career / Profile:

• Knowledge of the NORDEX or ACCIONA specific programs, products, and services is an advantage.
• Strong relationship builder with experience in long-term customer relations and excellent communication skills.
• Proactive, determined, and resilient.
• Technical experience with teamworking competence.
• Good judgment and decision-making skills.
• Excellent analytical thinking.
• Strong organizational and planning skills.
• Leadership, teamwork, collaboration, and responsibility.
• Client satisfaction-focused.
• Strategic and analytical thinking.
• Willing to travel, including nights away from home.
• Willing to share knowledge and experience.
• Medically fit.

Requirements

Education and Qualifications:

• Bachelor's degree in commerce, business administration, engineering, or law.
• Driving License - Minimum Code B.
• Career / Profile:
• Knowledge of the NORDEX or ACCIONA specific programs, products, and services is an advantage.
• Strong relationship builder with experience in long-term customer relations and excellent communication skills.
• Proactive, determined, and resilient.
• Technical experience with teamworking competence.
• Good judgment and decision-making skills.
• Excellent analytical thinking.
• Strong organizational and planning skills.
• Leadership, teamwork, collaboration, and responsibility.
• Client satisfaction-focused.
• Strategic and analytical thinking.
• Willing to travel, including nights away from home.
• Willing to share knowledge and experience.
• Medically fit.

Benefits

• Salary negotiable

Contact Hire Resolve today for your next career-changing move

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, on LinkedIn
• Apply via our portal and email
• Alternatively, connect with Lindy Du Plessis on LinkedIn or email Hire Resolve at Financialcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Hire Resolve

IT/Computer

Recruiter

About

Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

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