Job Description

Designation: Account Executive
Client Service / Business Management

• Assist and coordinate elements of each client campaign, managing all team and client documentation, providing hands-on support, effective communication with the client and maintaining a positive spirit for the team .
• Develop a relationship with Creative Services, Strat, Creative and Finance.
• Understand the value of digital, strategic planning, production, traffic and other agency services.
• Drive Aprais / Yardstick or other action plans and continuously drive an awareness of how all actions have an impact on the Aprais score.
• Assist with New Business activities where required.
• Ensure that client and team documentation is produced on time and at required quality levels.
• Coordinate and distribute all administrative documentation, e.g. status reporting and clear project documentation on costs, copy and artwork.
• Proactively provide support for your team and ensure that any requirements are pre-empted or acted upon quickly to service the needs of the client or the team.
• Develop understanding of and participation in, drafting of creative briefs, schedules briefs and other relevant information and assume responsibility for sharing and distribution of these documents within the team.
• Ensure that relevant case studies are acquired and kept for both team, new business presentations, web-site information.
• Ensure clear understanding of the Client's operational requirements and to deliver to agreed plans.
• Keep all client information current and up to date, personal information i.e. birthdays and business information.
• Assist in driving integration between various agencies working on the Client's account.
• Assist in all relevant support activities - Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings
• Assist in ensuring delivery of exceptional Creative solutions.

Collaboration and Team Work

• Ensure that any relevant intelligence is shared with team members for learning across the agency.
• Work with all teams and departments to assist in ensuring that all briefs are on Strat and budget and on deadline.
• Assist with collaboration across all departments of all projects including new business.

Financial Management

• Manage the invoicing of clients so that regular and accurate financial information is available, invoice queries answered, and income is paid on time.
• Track the budget spending and highlight any over-budget items or items that need to be invoiced to remain on target.
• Ensure invoice queries are answered timeously and liaise with Finance to ensure that income is paid on time.
• Ensure that all Client and team documentation is ready on time and is of the quality required.
• Ensure that the production and media approvals are managed efficiently.
• Develop an understanding of the profitability on client business and provide responsible feedback to the account team regarding financial status.
• Understand and track Client and project profitability.

Core Expectations

• Develop skills and knowledge within yourself through on-the-job development and active participation in the agency.
• Provide feedback regarding improvements that could be made to processes.
• Create clear development plans for yourself and set out to achieve you goals.
• To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future.
• Adhere to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.

Required Values

• Makes the work great

We don't just do good work. We do great work

• We are not oriented

No one can whistle a concerto. It takes a whole orchestra to play it

• Possesses healthy paranoia

Healthy paranoia keeps you agile and pushes the boundaries of what is possible. It constantly challenges your limits, and becomes the voice in your head that says, "Don't stop at good, be better!"

• Do the right thing

Our decisions are based on sound moral and ethical principles of trust, honesty and consistency, no matter who's watching.

• Seek out different

You will never influence the world by being just like it. We seek out diversity in our people, insights, thinking and ideas.
Requirements:

• Strong communication, interpersonal, and organizational skills.
• Bachelor's degree in a relevant field (Business, Marketing, Advertising, or related discipline).
• 2-3 years of experience in account management or sales, preferably within an advertising agency environment.