Service the Client base that will be allocated, identify areas of cross selling and develop also new avenues of revenue with new Clients
Actively support and develop the Business Unit to deliver required growth and achieve agreed business targets
Actively drive the sales process in relation to winning, retaining and developing profitable clients
Development and ongoing servicing of the production pipeline for the BU, covering existing clients and new business
Support the overall operational governance and decision making process for the Business Unit
Support management and the wider Company in the management of risks applicable to areas of employment
Understand the client's business and their risk management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service
Ensure that full and accurate details of contact with and development of allocated prospects are entered and updated on our CRM systems
Optimise revenue from new and existing clients through use of the full range of appropriate placement channels and markets for the specific client segment
Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
Provide technical and subject matter expertise to others
Qualifications
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The Requirements:
Proven track record in client relationship management and revenue generation (5-10 years of experience)
Grade 12, Regulatory Examination (RE5), and a Business degree or NQF Level 6 (FSB-recognised qualification)
Ability to influence colleagues and senior leaders in a global environment
Strong negotiation skills and confidence in making business-critical decisions
Ability to assess customer risk profiles and provide informed advice
Proactive and business-minded, capable of independently managing the full client process
Excellent communication skills in English, both verbal and written
Application Process:
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Interview with hiring manager and team
Stage 4: Offer and onboarding
This role offers a
hybrid work schedule
, allowing for a combination of remote and in-office work to support flexibility.
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.
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