Job Description

The Account Executive is responsible for maintaining effective communication


with property owners and company stakeholders to ensure the highest level of


satisfaction. They will proactively engage with clients, establish strong


relationships, and identify opportunities for improvement. The ideal candidate


will have a strong understanding of financial reports, an ability to delegate


tasks effectively, and excellent communication skills.



Key Responsibilities:

Be an owner advocate. Building relationships with property owners, through active communications

regarding their investment performance, regulatory, policy, and operational


changes.

Developing systems and processes to enhance department efficiency,

productivity and champion owner satisfaction.

Actively collaborating with Onboarding Experience Specialist to champion the

onboarding journey of each newly acquired property to ensure successful and


timely launch.

Collaborate with other departments to address owner requests and achieve

the highest level of satisfaction.

Proactively reach out to clients to understand their goals and establish how our

company can meet them.

Cultivate trust and personal connections with clients to further understand

their needs and identify opportunities.

Continuously optimize department processes to increase efficiency. Understand and address concerns in monthly profit and loss reports during

1-on-1 meetings with property owners.

Delegate tasks and assignments effectively to direct reports and conduct

frequent 1-on-1 meetings for guidance and development.

Manage and develop performance of direct reports. Actively communicate with internal team members and cultivate resources to

support owner success.

Respond to communications from current and prospective clients to develop

strong, personal rapport and resolve concerns.

Manage client-related tasks in our project management tool, ensuring timely

progress and prioritization of pending tasks.



Soft Skills:

Stay aware of company goals and strategies to ensure projects align with

business priorities.

Provide creative insights and solutions to address client/organizational

challenges.

Perform additional duties as assigned.


OH&S:


Actively participate and contribute with the improvement of company


procedures and processes.


Follow all procedures and guidelines and applicable law and


regulations.


Promote a professional and cooperative working environment, based on


mutual respect and trust.


Promote safe behaviour in the workplace.



Bachelor's degree in Business Administration, Marketing, Communications, or


a related field.


Minimum of 3-5 years of experience in client relationship management or a


similar role.


Excellent communication, interpersonal, and negotiation skills.


Strong problem-solving and analytical abilities.


Ability to prioritize and manage multiple tasks and projects simultaneously.


Proficiency in using project management tools and software.


Adept at building and maintaining strong relationships with clients and


stakeholders.


Familiarity with financial reports and an understanding of profit and loss


statements.


Language: Bilingual preferred (English, Spanish or Mandarin Chinese)



Demonstrated proficiency in verbal and written communication in


English, Spanish or Mandarin Chinese, enabling effective


communication with property owners, company stakeholders, and


team members.


Self-motivated and capable of multitasking in a fast-paced


environment, ensuring timely progress on client-related tasks and


project management.


Adaptability and responsiveness to changing conditions, priorities,


technologies, and requirements in order to maintain the highest


level of client satisfaction and support department efficiency.



Professional demeanor and strong time management skills,


allowing for effective delegation, guidance, and collaboration with


Account Executives and other departments.


This role typically requires 40 hours on duty and 10 hours on call a week. The


candidate needs to demonstrate a resilient and get-it-done attitude and able


to work under high pressure.


Proficiency in creative problem-solving and the ability to address


client and organizational challenges using innovative, indirect


approaches.



Work Hours 9 - 17:00 EST