Job Description

Overview :

Fresh is a solutions-based Advertising and Marketing agency that cares deeply about the craft, the process, and the people behind every idea. We're seeking a vibrant Account Director to work hand-in-hand with one of our Company Directors and the BUD of a key account. If you bring authenticity, care, passion, and a true partnership mindset to every project, you'll fit right into our fast-paced, collaborative studio where great work is a team sport.

Key Performance Areas (KPAs)



Client Relationship Management

Be the trusted primary liaison between client and agency - from briefs through to delivery and presentations.

Cultivate genuine, transparent relationships built on trust, empathy, and timely feedback.

Nurture internal and client relationships with a care-first approach, ensuring expectations are met and the client feels understood.

Integrated Communications Planning

Lead the development and delivery of integrated communication plans that are on-brand, purpose-driven, and aligned with client objectives.

Keep plans brilliantly simple where needed, with clear milestones, budgets, and measurable outcomes.

Partner with creative, media, and production teams to maintain a cohesive, craft-forward approach across channels.

Project Management and Delivery

Own the full project lifecycle:

capture briefs, translate into precise creative briefs, and shepherd work from concept to delivery.

Oversee all admin, timelines, approvals, and quality checks; maintain rigorous project documentation with clarity and care.

Coordinate with traffic, copy, and creative; manage external suppliers and partner agencies to meet deadlines and deliver excellence.

Proactively surface risks and blockers; implement thoughtful mitigation plans and secure timely resolutions.

New Business Development

Drive strategic growth by identifying and pursuing meaningful new opportunities.

Build and maintain a healthy pipeline; nurture relationships to convert opportunities into impactful work.

REQUIREMENTS

Required Qualifications and Experience

Qualification in marketing and advertising (or equivalent).

10+ years of relevant experience in B2B and B2C environments.

Exceptional planning, organizational prowess, and motivation; proven ability to manage multiple initiatives with grace.

Excellent verbal, written, and presentation skills.

Positive, solution-oriented attitude with a proactive mindset.

Innovative and adaptable to changing business requirements and client demands.

Meticulous attention to detail with a relentless focus on quality and deadlines.

Substantial project management experience, delivering complex programs on time and on budget.

Desirable Traits and Capabilities

Outstanding relationship-building and stakeholder-management skills across all levels.

Expert communicator who can brief, debrief, present, and advocate with warmth and clarity.

Calm under pressure; can navigate a fast-paced environment while maintaining the craft and outcomes.

Collaborative leader who fosters a positive agency culture and supports teammates.

What Success Looks Like

Durable, trusted client relationships with high satisfaction and repeat business.

Seamless, on-brand project delivery that is on time and within budget.

Clear, thorough documentation and transparent communication across teams and clients.

A robust pipeline of opportunities and successful conversion of new business leads.

Positive feedback on leadership, collaboration, and contribution to Fresh's craft and process.

Working Style and Culture Fit

Client-Centric, hands-on, and comfortable navigating complex stakeholder landscapes.

Takes ownership, is reliable, and consistently exceeds expectations.

Thrives in a collaborative, fast-moving environment and contributes to a culture of craft, process, and people.

Benefits and Perks

Opportunity to work on high-profile global clients with senior leadership.

Clear path for growth and development within a vibrant, craft-led agency.

Supportive, collaborative team culture that values balance where possible.

How to Apply

Submit your CV and a cover letter detailing how you've demonstrated organization, attention to detail, relationship management, and expert communication in a fast-paced agency setting.

Include examples of two or more campaigns or projects you've led from brief to delivery, highlighting outcomes.

Please apply here:

https://wkf.ms/49MMCtR