Job Description

Accommodation Concierge | Cape Town | Airbnb
We are seeking a dedicated PART TIME ACCOMMODATION CONCIERGE to join the Airbnb management team in Cape Town. The company manages 14 luxury properties in central Cape Town.
If you have a background in luxury hospitality and thrive in a dynamic environment, we want to hear from you!
Working Days: 10 days per month (specific days to be confirmed)
About the Role:
As the Accommodation Concierge, you'll be the primary point of contact for all guests, ensuring their stay is seamless and memorable. You'll manage guest communications, handle reservations, coordinate property maintenance, and perform quality checks to maintain our high standards. This role requires a proactive approach and a commitment to providing personalized service.
Key Responsibilities:

• Guest Management:

• Handle reservation inquiries across Airbnb and direct booking platforms.
• Support the guest vetting and onboarding process.
• Warmly greet and welcome guests, assisting with check-in and check-out.
• Manage guest correspondence during stays via booking platforms and WhatsApp.
• Professionally resolve guest issues and complaints, troubleshooting on-site when technical issues arise and escalating to management as needed.
• Assist with remedial actions if guests breach company policy.
• Property Management:

• Coordinate linen and housekeeping services when on duty.
• Report on consumables that need stocking, storing, or ordering, as well as breakages or missing items.
• Perform thorough quality control checks before guest check-ins, ensuring properties are clean, in good working order, and correctly stocked.
• Maintain regular technical checklists between stays and ensure any issues are addressed promptly and effectively.
• Coordinate necessary maintenance and repairs with the relevant team.
• Administrative:

• Arrange transport for Housekeeping between properties (e.g., Uber).
• Maintain accurate records of financial transactions, maintenance, and guest communications.

What We're Looking For:

• Experience:

• Previous experience in a luxury Airbnb environment or a 5-star hotel/guest house is essential.
• Estate agent accreditation is preferred, but not mandatory.
• Skills & Attributes:

• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• A proactive approach to anticipating guest needs and providing personalized service.
• Strong attention to detail and excellent problem-solving abilities.
• Highly organized with strong time management, multitasking, and prioritization skills.
• Proficient in Microsoft Office packages and property management software.
• Adept at negotiation and conflict resolution.
• Knowledge of business and management principles.
• Ability to coordinate maintenance and repairs efficiently.

Job Details:

• Salary: R10,000 per month
• Working Hours: 9:00 AM - 6:00 PM when on duty
• Location: Cape Town
• Transport: Must have your own reliable transport.

To apply for Accommodation Concierge | Cape Town | Airbnb, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!
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