Job Description

Closing Date 2025/10/27
Reference Number EDU250901-1
Job Title Academic Operations Manager - Academic Processes
Job Type Permanent
Campus National
Department Academic - Management
Number of Positions 1
Location - Town / City National
Location - Province National
Location - Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Education
Job Advert Summary
Eduvos is looking to employ the services of an Academic Operations Manager - Academic Processes to be based at any of our 12 national campuses on a full-time basis
Type of position:

• Permanent

Purpose of the position:

• To manage the academic administration department at a portfolio of campuses, as well as a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems.

Minimum Requirements
Minimum qualification:

• Honours degree or post graduate diploma (Business Management and Project Management preferable)

Experience:

• Minimum five years' experience in the higher education environment with five to ten years managerial experience At least one to two years' experience in a planning capacity at a higher education institution

Duties and Responsibilities
Responsibilities:
As the Academic Operations Manager, you will primarily be responsible for:
Accountable for the aggregate performance of a portfolio of campus academics administration departments (quality and quantity of daily delivery of results that relate to academic administration):

• Assessment administration
• Graduation administration support
• Enrolment administration (or advice?) related to access, RPL or exclusion)
• CAT, RPL or qualification change application administration
• Providing student information to stakeholders (e.g. @risk students)
• Faculty, student and alumni query and issue resolution
• Academic progression planning

Accountable for a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems
Portfolio : Academic Operations Processes (excluding Assessment processes) - role focuses on ensuring seamless and efficient academic operations through process optimisation
Functional and Behavioural Competencies
Functional competencies:

• Good working knowledge of spreadsheets (preferably Excel)
• Ability to interpret data and statistics that provide insights on trends to inform decision making
• Ability to collate, interpret and report on data
• Knowledge of compliance / adhering to policies and procedures
• Knowledge of quality assurance/enhancement frameworks, especially in the Higher Education context
• Knowledge of the Higher Education regulatory environment, the National Qualifications Framework, and Council of Higher Education guidelines
• Knowledge of data entry and manipulation, data visualizations and dashboard creation with strong attention to detail
• Knowledge of academic systems, learning management systems and Microsoft Dynamics
• Good understanding of CHE criteria as it relates to assessments
• Relevant policies from CHE and SAQA (assessments and QA)

Behavioural competencies:

• Action orientation
• Leadership
• Collaborative relations and teamwork
• Effective communication
• Analysing and problem solving
• Innovation, adaptability and change
• Planning and organising
• Resilience and coping with pressure and setbacks
• Commercial and entrepreneurial approach

Skills Required