Job Description

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose:

To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support

Duties & Responsibilities:

Support Centre Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record keeping (Customer and Financial)

Student Support

• Respond to student queries within the stipulated SLA in a calm and tactful manner
• Responsible for student document storage electronically and hard copies
• Processing of student registration
• Assessments applications

Operational Administration

Order Processing:

• Receive and process customer orders for products accurately and in a timely manner.
• Verify order details, pricing, and product availability before processing.
• Customer Communication:
• Communicate with customers to provide order confirmations and resolution of any issues.
• Address customer inquiries about product specifications, availability, and pricing.

• Maintain a professional and customer-focused communication approach.

Inventory Management:

• Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability.
• Assist in managing returns, exchanges, and warranty claims for defective products.

Product Knowledge:

• Develop and maintain a strong understanding of product offerings, certifications, and technology solutions.
• Provide product information and recommendations to customers based on their needs.

Documentation and Reporting:

• Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system.
• Generate regular reports on sales activities, order statuses, and inventory levels.

Process Improvement:

• Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Collaboration:

• Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
• Liaise with vendors, distributors, and internal departments to ensure smooth operations.

Compliance and Policies:

• Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
• Adhere to reseller program requirements and guidelines.

Project Planning

• Implement Projects as delegated by the Line Manager
• Responsible for the implementation for the relevant project plans
• Provide feedback to manager/s as required.
• Participate in review and mitigation plans as needed

Minimum Requirements:

Qualifications

• Matric (NQF Level 4 National Certificate)
• Higher Certificate In Administration (NQF Level 5)

Experience

• Office Administration / Personal Assistant / Student administration or similar environment 1-2 Years
• Customer Service: Dealing with client queries and reporting 1-2 Years
• Must be able to demonstrate attention to detail and quality assurance 1 - 2 Years

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

Rosebank College