Job Description

Closing Date 2025/10/08
Reference Number EDU251003-2
Job Title Academic and Student Experience Manager (Umhlanga)
Job Type Permanent
Campus Umhlanga
Department Customer Experience and Campus Operations
Number of Positions 1
Location - Town / City Durban
Location - Province KwaZulu-Natal
Location - Country South Africa
Minimum Education Level Honours Degree | Postgraduate Diploma
Job Category Education
Job Advert Summary
Eduvos is looking to hire the services on an Academic and Student Experience Manager for our Umhlanga campus on a full time basis.
Position Type:

• Permanent

The Position:

• To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey

Minimum Requirements
Minimum qualification:

• At least an honours degree, preferably in management

Experience:

• Minimum three years of managerial experience in an academic environment
• At least five years' of service or customer management experience, preferably in higher education environment

Duties and Responsibilities
Responsibilities:
As the Academic and Student Experience Manager, you will be primarily responsible for the following:
A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

• Orientation, onboarding and induction
• Communication
• Contract management
• Facilities and venue compliance
• Support faculty delivery on campus - facilitating lecturer evaluations/student feedback
• Sponsor engagement
• Academic support programmes
• Wellness programmes
• Employability and work readiness

B) Student resource enablement
C) Student compliance with institutional policies
D) Events management (e.g., graduation event management, career fairs)
E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)
F) Management
G) Leadership
H) Internal and external stakeholder engagement and management/collaboration
Functional and Behavioural Competencies
Functional competencies:

• MS Office
• Exposure to / experience with systems
• Project management skills
• Case management and other systems
• SLA management skills / matrix management skills

Behavioural competencies:

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Influencing
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)

Skills Required