Job Description

Job Summary
Company and :
A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host-to-Host (H2H) channels.
This role offers exposure to core transactional systems, enterprise clients, and cross-functional technology teams, while providing the opportunity to deepen expertise within payments, integrations, and production support. You will play a key role in ensuring system stability, client continuity, and high-quality service delivery in a highly regulated environment.
Key Responsibilities:

• Provide 2nd line application support for transactional banking platforms and Host-to-Host channels
• Investigate and resolve application and integration issues using logs, SQL queries, and system analysis
• Perform daily system health checks and proactively monitor platform alerts
• Manage production incidents end-to-end within agreed SLAs, including escalation and stakeholder updates
• Conduct root cause analysis and drive permanent fixes in collaboration with IT teams
• Support releases, patches, post-implementation validation, and change activities
• Maintain accurate documentation, incident records, and operational procedures

Job Experience & Skills Required / Ideal Candidate Profile:
Qualification:

• Degree in Computer Science, Information Technology, Information Systems, or a related field

Experience:

• Minimum 5 years' experience in application support, production support, or service delivery
• Proven experience within a banking or financial services environment
• Exposure to Transactional Banking, Payments, or Host-to-Host (H2H) systems advantageous

Skills:

• Strong troubleshooting and root cause analysis capability
• Experience with SQL, application and system log analysis, and data extraction
• Understanding of end-to-end financial transaction flows
• Strong communication and stakeholder engagement skills
• Ability to work under pressure, manage multiple incidents, and take ownership

Apply now!
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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
For more information contact:
Riah Mthimunye
Researcher (Finance & IT)
Network Contracting
Recruiter

Skills Required