1st Line Support (legal Interact) Supervisor/junior
Sandton, Johannesburg, South Africa
Job Description
About the job 1st Line Support (Legal Interact) Supervisor/junior
To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer. To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.
- Log Support Cases
- Customer Communication
- Call Reduction Initiatives
- Version testing
- Focus on Contacts in the Legal Interact product set
- Solid written and verbal communication skills
- Self-management skills
- Ability to analyse and troubleshoot
- An understanding of Legal Contracts
- Receive and log a call on behalf of a client for support to be initiated
- Understanding and confirmation of the problem reported
- Ensuring that the case is assigned to the correct respondent
- Matric is a must, tertiary qualification in the legal sector
- At least 3 years of experience in the legal sector
- Experience in Legal call centre or IT support
- Working with deadlines
- Delivering high-quality customer service
- Must have prior experience in Contracts and the legal sector
- Ability to understand and basic methodology around problem-to-resolution troubleshooting
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Job Detail
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Job IdJD1293329
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15000 - 20000 per month
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned