Job Description

Brief Description of Role:


Analysing existing processes, identifying areas for improvement, and implementing solutions to streamline workflows. Collaborate with cross-functional teams to document procedures, develop standardised processes, and provide training to ensure adherence to best practices. Involvement in implementing and maintaining process automation tools to enhance productivity and reduce manual effort. The Business Support Agent liaises between departments, facilitating communication and alignment to achieve organisational objectives.

Job Functions:

Process Analysis

Evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement. Conduct thorough assessments to understand workflow dependencies and pain points.

Process Optimisation

Develop and implement strategies to streamline workflows, reduce manual effort, and improve overall efficiency. Collaborate with cross-functional teams to implement process changes and ensure compliance and alignment with organisational objectives.

Data Analysis and Script Development

Leverage advanced Microsoft Excel skills to extract, manipulate, analyse and report data from diverse sources. Develop and maintain SQL scripts for data extraction, transformation, and analysis, facilitating process enhancement initiatives.

Documentation Management

Maintain comprehensive documentation of business processes, including workflows, protocols, and guidelines. Ensure documentation accuracy, validity, and accessibility.

Continuous Improvement

Monitor process performance and identify opportunities for further optimisation. Implement industry best practices and standards to drive ongoing improvement initiatives.

Training & Support

Provide comprehensive training and assistance to employees on newly implemented processes, tools, and systems. Serve as a resource for troubleshooting issues and addressing process-related concerns.

Change Management

Facilitate change management efforts by effectively communicating process modifications. Identify resistance and promote the adoption of new processes through clear communication and structured training initiatives.

Qualifications & experience

Matric certificate Degree or diploma in Accounting or Finance or Information Systems Minimum of 2 - 5 years relevant experience Reporting and analytics

Skills

Proficiency in Excel (Advanced) Excellent Communication Skills SQL Data Analysis Meticulous

Closing date: 12 September at 16:00