Job Description

We are seeking a talented Jnr DPS Engineer.

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This role is set in a fast-paced, high-pressure environment where you will be challenged to provide solutions to complex problems. You will also enjoy the benefits of collaborating with a strong, supportive team of innovative developers who are committed to pushing the boundaries of technology while working with cutting-edge tools.

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The purpose of this position

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The main purpose of this position is to work with the CTL-SS (DPS) support team and resolve software-related issues logged with DPS and to report directly to the Department manager.

Roles and Responsibilities:

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+ To provide 3rd and 4th level software support on all Ctrack-related software packages locally and internationally. + To manage and log support calls received from customers or any of our Ctrack distributors in South Africa or internationally.
+ To work in close relationship with the software developers in solving problems.
+ To coordinate and manage any support project required for either a customer or Ctrack distributors.
+ To be able to report and document any Bugs and/or Bug fixes experienced on software/hardware products. + To identify any product problems and possible new features for future developments.
+ To follow up on support calls to strategic Ctrack Distributors and/or Branches. + To provide software training on all products if required to do so.
+ To assist in the implementation of Support Tools/Processes and the management thereof.
+ To manage and maintain the knowledge base and Wiki
+ To complete any other task or duty which management may reasonably expect of you.

Skills and Requirements:

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Strong analytical skills and data-driven decision-making abilities Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams. Ctrack Software Products and/or IT Related Support Understanding of Cosmos DB, PostgreSQL Understanding of blob storage Azure Jason has file writing and basic understanding

Qualifications and Experience:

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Grade 12/Matric with NQF 6 Microsoft Certified Systems Engineer (MCSE) Microsoft SQL Certification BEng Computer Engineering Azure Devops Experience Software backend support or development for at least 2 years Certification: Microsoft Certified: Azure Data Fundamentals ( Exam DP-900 ) Certification : Microsoft Certified: Azure Fundamentals ( Exam AZ-900 ) Windows Server Maintenance

Closing Date: 11

June 2025 at 16:00