Job Description

The successful candidate will be responsible for the following key performance areas:


Provide support to participants and clearing and settlement operators through various mediums or communication channels. Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards. Compile operational and performance reports (internal and external) and customer support engagement reports. Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services. Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary. Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester. Participate in projects by executing assigned tasks arising from changes to regulations, business and technology. Contribute towards and review business and functional requirements and test cases. Execute billing, reconcile financial accounts and ensure that costs are recovered. Assist with on-the-job training for South African Reserve Bank staff. Conduct participant training. Contribute towards the induction programme for new employees. Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments. Identify and report on the operational risks of the unit. Prepare and execute resilience tests in line with business continuity management. Compile and update the operational and system manuals, procedures and processes. Execute the activities set out by the stakeholder management framework at the appropriate level to support operations. Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system. Capture, verify and update master data changes on the RTGS system. * Execute and/or monitor the internal and external operational system changes.