Job Description

Brief description The main purpose of this position is to provide systems related business support to users of critical business systems within the Facilities Management Division of the Corporate Services Department through facilitating the definition and documenting of system requirements, maintaining the integrity of data on systems, coordinating and communicating decisions during major system incidents. Detailed description The successful candidate will be responsible for the following key performance areas:

• Work closely with business and Business Solutions and Technology Department (BSTD) to define and interpret business needs and requirements, as well as compile a business case for new and existing business solutions for Corporate Services Department.
• Co-ordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with business, BSTD and/or other stakeholders ensuring alignment with business needs and requirements (business processes, reports, upgrades, patches and fixes).
• Guide and manage business testing as well as verify testing results against the defined test case criteria.
• Establish and maintain stakeholder relationships to ensure efficient running of the business systems, identifying future business requirements, opportunities for optimisation and propose solutions.
• Manage the master data on the CSD systems to ensure integrity thereof, the accuracy in processing of transactions end-to-end and the mitigation of systems related risks.
• Provide ad hoc training as well as guide and oversee externally provided training and support on all functional system changes to internal and external users of the systems including cash center personnel.
• Manage the development, maintenance, updates and implementation of training material and Learner Management System (LMS) platform through internal and external stakeholders and partners.
• Monitor and facilitate the timely resolution of all system related issues reported by the cash centres and other HO users and manage the incident management process to ensure efficient service delivery.
• Act as central systems co-ordination with the cash industry for systems related matters, including invoking systems related business continuity procedures.
• Engage internal and external stakeholders across SARB departments, cash centres and within CSD to ensure that system related problems are managed in line with the service level agreement and priority levels.
• Assess the impact on business due to systems changes initiated by external factors (from within or outside the SARB).
• Provide report and recommendations on the Systems Development Life Cycle (SDLC).
• Establish and maintain relevant stakeholder relationships and represent the department at relevant industry forums.
• Lead SARB governance processes (including IT governance principles) throughout all Facilities Management Solutions (FMS) (including change processes).
• Maintain Corporate Real Estate Services Policy (CRES) changes on the FMS system.