Job Description

Brief description

The main purpose of this position is to oversee the quality of all correspondence and official documents for the Financial Surveillance Department (FinSurv) and to ensure the effective handling of web-based applications on behalf of the department.

Detailed description

The successful candidate will be responsible for the following key performance areas:


Plan, prioritise and allocate work for the team, using discretion in defining and prioritising tasks. Receive web-based external applications from Authorised Dealers (ADs) and Authorised Dealers with limited authority (ADLAs). Reroute workflows on the 1FinSurv system, as needed. Review metadata captured by administrators on relevant systems and ensure accuracy of information. Supervise the timely routing of web-based and expedited applications to the appropriate divisions within FinSurv and publish finalised responses to stakeholders. Supervise the quality of all general correspondence and official documents for FinSurv, ensuring alignment with the South African Reserve Bank's language and corporate identity standards. Approve new and updated templates. Supervise administrative tasks related to the teams' function, including the maintenance of files that document activities, record-keeping and submissions to external stakeholders. Engage with relevant internal and external stakeholders (ADs and ADLAs), demonstrating a service orientation and the ability to convey and explain information fluently. Monitor, track and report on information and statistics produced by the Section. Act as a systems administrator for the document management and web-based systems in order to contribute towards the overall security of these systems. Ensure adherence to established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks. Identify, evaluate and resolve defined, routine and new problems within a familiar context (i.e. addressing system-related issues, stakeholder complaint management and continuous process improvement), applying solutions based on relevant evidence and procedures, while demonstrating an understanding of the consequences. Propose and implement the refinement and continuous improvement of systems, tools, controls, methods and processes within the administration area. * Manage the performance and developmental needs of the team.