Job Description

Legal Assistant - Collections
Finbond Mutual Bank in Somerset West
Expiry Date: 2025-06-18
Purpose of the role:
Providing assistance to the Legal Collections Department and Head of Collections by liaising with EDC's, Branches, Clients and other Departments and general administrative office duties as requested from time to time to the extent necessary for the organisation to achieve its objectives.
Critical outcomes

• Assisting with the management of EDC's on a daily basis, with specific reference to any queries received, assistance in identifying handovers to be retracted from EDC's, assistance in analysing progress reports.
• Attending and resolving queries from branches, Clients, EDC;s and other departments;
• Requesting and obtaining copies of contract documents from branches as needed by EDC's.
• Assisting with prompt and effective handling of any complaints and enquiries received from Clients, EDC's, branches and Head Office, in accordance with laid down company standards.
• Capturing of payments received from service providers and branches, including managing loans on Excalibur
• Timeous communication to branches regarding payments received on pre-legal matters.
• Assisting with reconciliation of all Client accounts on Excalibur ( updating file notes and statuses regularly).
• Accurate recording of client information on company's collections computer system (Excalibur).
• Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time .
• Assisting with updates of client's profiles to the Credit Bureaus
• Assisting Meyerton Legal with Debt Review applications, communication to and from EDC's and back to Meyerton Legal when client's applied for Debt Review.
• Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.

Qualifications:

• Minimum matric
• Computer literacy

Experience:
Knowledge of Collections and / or financial services industry
Knowledge and Skills:
The incumbent should be able to demonstrate:

• An ability to communicate in a clear, respectful, honest, assertive and persuasive manner eg, Telephone etiquette and written communication;
• Honesty, punctuality, and strong interpersonal skills;
• Numeracy and literacy abilities to the level that ensures avoiding mistakes;
• A flair for administrative organisation and attention to detail;
• A positive attitude and empathy and patience with clients and colleagues;
• Knowledge with Excel and Word;
• An ability to operate a computer and peripherals effectively and at acceptable speeds;
• Accuracy in the maintenance of records and systems;
• An ability to remain calm and resolve conflict;
• An ability to converse fluently in at least Afrikaans and/or English. Ability to speak another official language will be advantageous;