First federal Investment

Job Requirements: To be eligible for the position as LEAD WARMER following requirements must be met You need to reside close to Sandton or able to travel to Sandton Must be able to communicate in English Job Analysis: The Lead…

1. Monitoring and Evaluation: Call Monitoring:QA specialists listen to and evaluate agent interactions (calls, chats, emails) against predefined criteria. Performance Assessment:They assess agent performance based on metrics like adherence to scripts, product knowledge, problem resolution, and customer satisfaction. Compliance Checks:QA…